1. Do you offer custom curtain sizes?
Yes! We offer custom sizing and styling to fit your specific window dimensions. Just contact us with your measurements and preferred fabric/style.
📏 2. How do I measure my windows correctly?
You can refer to our Measuring Guide or contact our team for personalized assistance. We’ll help ensure your curtains fit perfectly — whether inside mount or outside mount.
🎨 3. Can I order fabric swatches before buying?
Absolutely. We provide free fabric swatches so you can see colors and textures in person before placing your full order.
🚚 4. How long does shipping take?
Standard orders ship in 2–4 business days.
Custom orders typically take 7–10 business days for production before shipping.
All orders include tracking info.
🛠️ 5. Do you offer installation services?
For customers in the Santa Monica, CA area, we can recommend local professionals for in-home installation. Please contact us for details.
🔁 6. What is your return policy?
We accept returns of non-custom, unused items within 30 days of delivery.
Custom items are non-returnable unless defective. See our Refund & Return Policy for more.
🧼 7. How do I care for my curtains?
Most of our curtains are machine washable on a gentle cycle or dry clean only, depending on fabric. Specific care instructions are listed on each product page.
💳 8. What payment methods do you accept?
We accept:
- Visa / MasterCard / AmEx
- PayPal
- Shop Pay / Apple Pay (if enabled on site)
All transactions are securely processed.
✉️ 9. Can I track my order?
Yes! Once your order ships, we’ll email you a tracking number. You can also track your order from your account dashboard.
📞 10. How can I contact customer support?
We’re here to help!
📧 Email us at: House@easyglidestudio.com
📞 Call us: 430-964-0333
📍 Or visit: 503 Olympic Blvd, Santa Monica, CA 90401