1) Returns — Eligibility

We accept return requests within [14/30] days of delivery if all of the following conditions are met:

  • Items are unworn, unwashed, unaltered, and free of odors (perfume, smoke, etc.).
  • Items are returned with original tags attached and in original packaging.
  • Items show no signs of use (stains, makeup marks, deodorant traces, pet hair, damage).

To be eligible, you must provide a valid order number or proof of purchase.

2) Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund, unless they arrive defective or incorrect:

  • Underwear, lingerie, bras, bodysuits, swimwear (if the hygiene seal is removed), socks
  • Final sale / clearance items marked “Final Sale”
  • Customized / made-to-order items
  • Gift cards / digital products (if applicable)

3) How to Start a Return

Email us at [Support Email] with:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (required for damaged/incorrect items)

We will respond with return instructions and the return address. Do not send returns without authorization, as unauthorized returns may be refused.

4) Return Shipping Costs

  • Customer Remorse Returns (changed mind, wrong size, don’t like the fit/style): return shipping is paid by the customer.
  • Defective / Damaged / Wrong Item: we will cover return shipping or provide a replacement/refund solution.

We strongly recommend using a trackable shipping service. We are not responsible for returns lost in transit.

5) Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Your refund will be issued to the original payment method within [3–7] business days.
  • Processing time by banks/payment providers may vary.

Important notes:

  • Original shipping fees are non-refundable, unless the return is due to our error.
  • Customs duties/taxes (if any) are charged by your local customs authority and are generally non-refundable by us.

6) Size Issues & Fit Guidance (Apparel)

We recommend checking the Size Chart before ordering. If you need help choosing a size, contact [Support Email] before purchase.
If you received the correct item but the size doesn’t fit, it will be treated as a customer remorse return (return shipping paid by customer).

7) Exchanges

We currently direct exchanges.
If you want a different size/color, please return the item (if eligible) and place a new order for the replacement.

8) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Photos/video showing the issue
  • Photos of the packaging (outer and inner)
  • The shipping label (if available)

We will arrange a replacement, partial refund, or full refund depending on the situation.

9) Order Cancellations

Orders can be canceled within [X hours] after purchase as long as the order has not been processed or shipped.
Once shipped, the order cannot be canceled and must follow the return process.